Terms & Conditions
Your contract for your confirmed booking will be with Florida Bookers. Please read these Booking Conditions carefully as, together with the specific information relating to your confirmed accommodation, they will form the basis of your contract with us.
1. Your Contract
When you book your accommodation, we will send you an e-mail confirmation of your booking providing your accommodation is available and we are in a position to do so. Prior to sending you confirmation we may send you an acknowledgement of your booking. Any such acknowledgement simply confirms that we are dealing with your booking and is not a confirmation of it. It is at the time that the email confirming your booking is sent that a binding contract comes into existence between us. The date of the contract is the date that appears on this confirmation e-mail.
Please note: It is important to check carefully the details of your booking when you receive your e-mail confirmation. If you want to cancel or change your booking later, you may have to pay amendment or cancellation costs (stated below), which may be as much as the whole accommodation cost. For parties of two or more people, the person who makes the booking accepts responsibility for making all payments due to us for all members of the party. This person should be at least 18 years old when the booking is made. We will send the invoice and other information to that person who will in turn be responsible for ensuring that the other members of the party are kept fully informed. Should you wish to make an amendment or cancel your booking, we must receive confirmation by email. This confirmation must come from the person who makes the original booking. If there is no one in the party aged 18 or over when the booking is made and we agree to accept the booking, the parent(s) or guardian of the lead name must email us agreeing to accept responsibility for the booking and all payments due.
2. Your Holiday Insurance
You are strongly recommended to take out adequate holiday insurance. It is your responsibility to check you have adequate insurance cover: The insurance should cover, amongst other things, the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK in the event of an accident or illness.
You must pay in full at least eight weeks prior to departure. Confirmation will be forwarded within 5 working days. Payment may be made by Mastercard, Visa, Deltavisa and Switch cards. We use sophisticated technology to secure your credit card details. Payment for incidental extras (e.g. mini bars, telephone charges, etc.) has to be made directly to the accommodation provider, when you check out.
4. Special Requests and medical problems/disabilities
If you have any special requests (for example dietary requirements, cots or room location) please let us know by email at the time of booking. We will pass on all such requests to the relevant accommodation provider, but unfortunately cannot guarantee that they will be met.
If your special request is vital to your use of your accommodation, it must be specifically agreed with us before or at the time you make your booking. We promise to comply with any special request which we have specifically agreed. General confirmation that a special request has been noted or passed on to the accommodation provider or the inclusion of a special request on your booking confirmation or elsewhere is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to you prior to your arrival date or should be paid for locally.
5. If you wish to make changes to your accommodation booking
If you want to change any of the details of your booking after the email booking confirmation has been sent to you, we, will do our best to help. You must confirm any change by email. If we are able to make the change, there will be an administration charge as shown below plus any applicable charges of the accommodation provider, subject to their terms and conditions:
Change requested more than 15 days before your arrival date:
- Change of name $15 per person
Change requested 15 days or less before your arrival date:
- Change of lead name $15 per booking
- Other changes $25 per booking
If you change the number of people booked, the accommodation price may need to be re-calculated for the new party size. If for example your party is reduced in number, this may mean that accommodation is under-occupied and each of the remainder of your party may have to pay more. If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately. A change of confirmed accommodation amounts to a cancellation of the original accommodation unless otherwise agreed by us.
6. If you cancel your Accommodation Booking
We start to incur costs for your booking from the time it is confirmed. The closer it is to the time of your planned holiday, the less likely we are to re-sell the booked accommodation. Therefore, if you cancel your booking, a charge has to made and the later the cancellation, the more that charge will be. If you wish to cancel a confirmed booking, this must be done by email by the person who made the booking (lead name). Cancellation charges will be calculated as set out in the table below and will be notified to you within two weeks of cancellation. (Please remember these charges may also apply as set out in clause 5, if you have failed to make payment on time and your booking is cancelled as a result).
Period before your arrival date the cancellation email is received by us:
- Within 7 days of check-in (or after) - 100%
- 8-14 days before check-in - 50%
- 15-34 days before check-in - 30%
- More than 35 days before check-in - 20%
Charges are shown as a percentage of total accommodation booking cost (excluding amendment fees which are not refundable in the event of cancellation.) of the person(s) cancelling. If one or more but not all members of your party cancel, this may mean that accommodation is under-occupied and the price for the remaining members of your party may be increased to reflect this.
7. Changes to and cancellation of your accommodation booking by us
If we make a significant change to or cancel your booking, we will inform you as soon as reasonably possible. A significant change is a change made before your arrival date which we can reasonably expect will have a major effect on your use of your accommodation.
If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled before your arrival date, we will, if possible and as soon as reasonably practical, offer you alternative accommodation (from the range Florida Bookers has available) of similar type and standard in a similar location for the same or similar time of year. Obviously, if the alternative accommodation is advertised at a lower price, you will receive a refund (if you have already paid your total accommodation cost in full otherwise the cost payable by you will be reduced accordingly) of the price difference. If you do not wish to accept a significant change or any alternative accommodation offered or we cannot offer you suitable alternative accommodation, you may cancel your booking / accept the cancellation and receive a full refund of all monies paid by you to us. In the unlikely event that you fail to email us with confirmation that you wish to accept any change or alternative accommodation within the time period we reasonably stipulate, we, are entitled to assume you wish to cancel your booking of the accommodation concerned and receive a full refund of all monies paid to us for it.
Compensation will not be payable where any change or cancellation results from force majeure (please refer to clause 8 below) or where you have refused, without good reason, to accept alternative accommodation you have been offered.
Please note, no compensation is payable for minor changes. Such minor changes do not entitle you to change to alternative accommodation or to cancel without paying the normal charges as set out in these conditions. A minor change is a change which we could not reasonably expect to have a significant effect on your confirmed booking.
8. Circumstances beyond our control (Force Majeure)
Except where otherwise expressly stated in these conditions (see clause 7 above), we will not be liable, for any changes, cancellation, effect on your holiday, loss or damage suffered by you or for any failure by the accommodation providers and/or ourselves to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) beyond the reasonable control of the accommodation provider concerned and/or Florida Bookers as applicable (referred to as force majeure in these conditions). By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of accommodation by any cause (other than as a direct result of the negligence of the accommodation provider) and all similar situations.
No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing alternative accommodation) will be payable in such circumstances by either the accommodation provider or Florida Bookers.
9. Our responsibility to you for your Booking
i. We promise to use reasonable skill and care in the performance of our contractual obligations subject to and in accordance with these Booking Conditions. Our contractual obligations consist of using our reasonable skill and care in making your booking and arranging your accommodation as well as using our reasonable skill and care to ensure that accommodation providers use their reasonable skill and care to provide your accommodation subject to and in accordance with our contract. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
ii. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which does not result from any failure to use reasonable skill and care as referred to above. By way of example, this will include any claim which results from any of the following:
- a) the fault of the person(s) affected or any member(s) of their party or
- b) the fault of a third party not connected with the provision of your accommodation which we could not have predicted or avoided or
- c) an event or circumstance which we or the accommodation provider could not have predicted or avoided even after taking all reasonable care (see clause 9 above) or
- d) the fault of anyone who is not carrying out work for us (generally or in particular) at the time
In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your accommodation or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services which do not expressly form part of our contract. This includes, for example, any additional services or facilities which your accommodation provider agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them, any other services which make up your holiday other than your Direct Holiday Villas Ltd accommodation and any excursion you purchase in resort.
iii. You must take all necessary steps to safeguard your personal property. No liability is accepted by the accommodation provider or Florida Bookers in respect of damage to, or loss of, such personal property except, in the case of the accommodation provider, where the damage or loss is caused by the accommodation providers negligence or that of any employee of the accommodation provider (providing they were at the time acting in the course of their employment) or, in the case of Florida Bookers, where the damage or loss is caused by the negligence of Florida Bookers or its employees (providing they were at the time acting in the course of their employment). For any claim made against us which does not involve death, illness or injury, any liability we have is in any event limited to twice the cost of the accommodation booking concerned.
iv. You must notify us of any complaint or claim in accordance with our complaints procedure (see clause 10 below ). For all claims, any person(s) to whom any payment is made (and their parent or guardian if that person is under 18) must also assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide ourselves and our insurers with all assistance we may reasonably require.
v. The promises we make to you about the accommodation provided under your contract with us - and the laws and regulations of the country where your accommodation is located - will be used as the basis for deciding whether your accommodation has been properly provided in accordance with our contract. If the particular aspect of your accommodation which gives rise to a claim complied with the local laws and regulations applicable to it at the time the circumstances giving rise to the claim arose or occurred, your accommodation will be treated as having been properly provided. This will be the case even if the accommodation or the particular aspect of the accommodation did not comply with the laws and regulations of the UK which would have applied had the accommodation been provided in the UK.
10. Complaints Procedure
If you have a complaint concerning your accommodation, you must inform the local Florida Bookers resort management immediately, in order to give them the chance to resolve the problem. If you fail to reach an agreement with the management during your stay, you will certainly find it more difficult to negotiate an amicable solution once you have returned home. If you fail to resolve matters on the spot, you must write to us with full details (see address below) within 35 days of the final day of your stay in the accommodation giving your booking reference number and day time and evening telephone numbers. As it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly, any compensation you may have been able to claim could be reduced or even lost altogether if you do not follow the complaints procedure set out in this clause.
11. Your behaviour
When you book accommodation through Florida Bookers, you accept responsibility for the proper conduct of yourself and your party during your stay. We and/or the accommodation provider reserves the right at any time to terminate your stay or that of any member of your party due to your or their misconduct, where justified in our/their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, neither the accommodation provider nor Florida Bookers shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of your stay being terminated. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider for the cost of the damage before you end your stay. You must also indemnify us against any claim (including legal costs) made against us as a result.
12. Room / Villa Allocation
After registration, on arrival at your accommodation, you will be allocated a room or villa. Please note: when checking-in after midnight, your room or villa will be reserved from the previous day. You must normally check out of your room by 10.00am on the morning of the booking departure date.
13. Website Information
We aim to ensure that the information provided by accommodation providers is accurately conveyed on this website. All information contained on our website is based on information available at the time of publication. We reserve the right to change and correct any website information (including prices) before your booking is confirmed - the amended information will then form part of your contract with us. Whilst every effort is made to ensure the accuracy of our website and prices at the time of printing, regrettably errors do occasionally occur. You must ensure you check all details of your chosen accommodation (including the price) immediately before you seek confirmation of the same. There may be small differences between the actual accommodation and its description. Occasionally, problems or circumstances mean that some facilities or services become unavailable or subject to restriction. Neither we nor the accommodation providers can accept responsibility for any changes or closures to area amenities or attractions.
14. Conditions of accommodation providers
The accommodation you book is provided by accommodation providers who are entirely independent of Florida Bookers. Those accommodation providers provide the accommodation in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the accommodation provider concerned.
15. Other websites
This website contains links to other websites. Except where they belong to Florida Bookers, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other websites (including, by way of example, any inability to access or delay in accessing any such other website) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means or for any services or facilities of any description which you may book through or via any such website.
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